I'm STILL waiting for an effective actionable reply.
I'm sorry I steered my company in their direction - it's ground our project to a halt with no end in sight. Either way, you're stuck or you can leave. Their answer? "Sorry you relied on us in the first place."If it's important - don't trust JotForm. It wastes customer time, money, and resources while the system is down - and you're taking your time looking for a "solution" that doesn't actually solve anything. JotForm, I'm sorry YOU are having this problem. Every problem I have had is a backend concern that they are painfully slow to fix - if they even bother to do so at all. Implies the problem is USER error - it's NOT. "We're sorry you're having this problem" Is the standard reply. No customer empathy or training in customer relations either.
No willingness to work with the customer on creating a solution. No accountability for incorrect information or bad service. No phone number to call or escalation chain to speak of. At the very least - update your "help" materials so the issue can be avoided in future. That is a SOLUTION - and ideally, what a Dev Team is for.
#JOTFORM CUSTOMER SERVICE PDF#
Information placed in PDF template designer is not rendered properly. Finally, the "solution" from their "developer" is that I needed to create EVERYTHING all over again. Waited 8 WEEKS for a response on an issue that made the site unusable for my company. Customer service is excruciating and you will have to repeat yourself as they do not read your initial inquiry completely. Great new features, except the original ones don't work properly. Innovative at the cost of reliability and function.
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